Find FAQ: registration

Registration code? --
I purchased your program my order #3C3DVD6-A4ETTB but I cannot seem to get the activation/registration number for my program.
i downloaded it but its requesting for registration code
"Can't find computer ID?"? --

I just bought ImElfin Video Converter and I'm trying to register it. When I enter the registration code and click "Register," I get the error "Failed to get computer ID. Pleasemake sure you are using a administrator account."

I am running the software as Administrator.

How do I solve this?

I am trying to read BD files in from a 3d Blu Ray with the new purchased Blu-Ray Ripper of Win.  The software looks like it is starting to read the files and then I get an error stating that the software will not run on my computer because either my computer is banned or the registration code is banned.  Please let me know what this message means.  It is only installed on one computer, so I am not sure what the issue is?
Thank you,
Rick King
rking@forestridgecolorado.com
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