Program will not register. I have tried several times. I get   " Licensed eMail error "

The email with the license information just disappeared did the payment go through or not is there a problem I AM NOT AWARE of or is this a mistake.

to register the program and to start the converter you have to input the license email? the license email is a normal email and if I copy this email, the programm answers "wrong format". What should I do?

tried to activate- invalid license

My order receipt says it is a lifetime code, why will it not work?

I have rebuilt my pc and had to do a complete reformat.
I paid for a Lifetime License but how do I re input my licence into my pc as I can't deregister it from the drive as it's no longer there.

I only have one license for Blu-ray creator and need to transfer software from my old machine to a new computer,  I need to deactivate it on my old machine but don't seems to be able to? can someone please help?

A recent article. "Best Free Music Organizer Software Review & Download" was something I was looking for . I've tried a number of music catalogers over the years.... most were cumbersome or the UI was hard for me to use, because of my visual impairment. ie. 1, 2, 3 been there, done that both free and paid versions and wasn't happy . MUSICZEN looked promising so I downloaded the free version and was rather impressed in it's ease of use. It took a while for it to sort through over a TB of mp3s but that was expected . I wanted to try out some of the features of the paid version , and that's where the trouble began . I paid for a license, but never got it. My requests for it have gone unanswered and so was my request for a refund . No big deal, but thought you'd like to know that only the free version is available .